Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How can I place an order?
To place an order, simply browse to the product(s) desired, click on “add to cart”, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within the next 24 hours and production time may change according to the product selected. Delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process. Note that the return policy must include the box and cards included on the delivery.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
How do I personalize my order?
Once you’re placing your order, you’ll have a “notes” section, in which you can add color changes to your product.